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  • Regarding payments
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Q&A

Q. Is it possible to have wrapping on the product?

A.Gift wrapping is not done at our shop.
The items have a “product control sticker” attached, with the order form with the stated amount enclosed.We may not be able to do the delivery with the “product control sticker” without the submitting of an “order form”. Thank you for your understanding.

Similar questions
  • I would like to know more about shipping fees.
  • Do you have discounts on shipping fees?
  • An additional fee was charged.
  • Could you ship out the items with an invoice with a lower amount?
  • Which regions do you currently ship to?
  • My package was returned.
  • My package was opened.
  • Even if I make two separate orders, can the items be shipped together?
  • How about when I could not receive the item because I was gone for a long period of time?
  • I would like to know more about Suruga-ya handling fees.

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Q&A
  • Regarding payments
  • Regarding ordering and shipping
  • Regarding cancellation
  • Regarding the products
  • Regarding delivery and shipping fees
  • About Notification Setting
  • About ”My Page”