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Q&A

Q.My package was opened.

A.Your package may be opened at customs clearance.
In addition, we will not guarantee the shipment of replacements or give refunds for lost or broken items, or items seized at customs.

Similar questions
  • I would like to know more about shipping fees.
  • Do you have discounts on shipping fees?
  • An additional fee was charged.
  • Could you ship out the items with an invoice with a lower amount?
  • Which regions do you currently ship to?
  • My package was returned.
  • Even if I make two separate orders, can the items be shipped together?
  • How about when I could not receive the item because I was gone for a long period of time?
  • Is it possible to have wrapping on the product?
  • I would like to know more about Suruga-ya handling fees.

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Q&A
  • Regarding payments
  • Regarding ordering and shipping
  • Regarding cancellation
  • Regarding the products
  • Regarding delivery and shipping fees
  • About Notification Setting
  • About ”My Page”