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Q&A

Q.How about when I could not receive the item because I was gone for a long period of time?

A. We are sorry. You will be responsible for the handling charges and shipping fees.
If your packages are returned back to us due to your long-term absence, we will charge a shipping fee etc. and if you have a long-term outing scheduled, then please refrain from ordering.

Similar questions
  • I would like to know more about shipping fees.
  • Do you have discounts on shipping fees?
  • An additional fee was charged.
  • Could you ship out the items with an invoice with a lower amount?
  • Which regions do you currently ship to?
  • My package was returned.
  • My package was opened.
  • Even if I make two separate orders, can the items be shipped together?
  • Is it possible to have wrapping on the product?
  • I would like to know more about Suruga-ya handling fees.

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Q&A
  • Regarding payments
  • Regarding ordering and shipping
  • Regarding cancellation
  • Regarding the products
  • Regarding delivery and shipping fees
  • About Notification Setting
  • About ”My Page”