Commerce Win in e-commerce BPO utilization

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Commerce
"BPO is the key to post COVID-19!" People's lives have been forced to change due to the explosive spread of the novel coronavirus. The only market that continues to expand rapidly while personal consumption stagnates and the economy is in decline. The e-commerce market is the only one that continues to expand rapidly. Customers who have touched on the advantages of e-commerce, such as the variety of options, convenience, and high cost-performance, will continue to shop online without changing their purchasing behavior even after the virus outbreak settles down. What do you need to win over "post COVID-19" in an industry that continues to be active? In this report, we propose the construction of a system that makes the most effective use of BPO as Digital Transformation (DX) accelerates. We introduce know-how from business strategy design of e-commerce to promotion, fulfillment, and practice of e-commerce. We also explain how to utilize outsourcing of fulfillment such as distribution and order receiving and successful examples.